Refund policy

Here is a professionally crafted Return and Refund Policy tailored for your Shopify store and aligned with your artisan jewelry business model:

Return & Refund Policy

At Pineda & Co., each piece is handcrafted with care, intention, and attention to detail. We take great pride in the quality and uniqueness of our work. Because our items are made-to-order or produced in small, artisanal batches, all sales are final — we do not accept returns or exchanges unless an item is defective.

Defective or Damaged Items

If your item arrives damaged or defective, we sincerely apologize and will make it right. Please contact us within 7 days of delivery at [your email address] with the following:

  • A clear photo of the item and the packaging

  • A description of the issue

  • Your order number

If approved, we will either repair, replace, or refund the item, depending on the nature of the issue and item availability. In some cases, we may require the item to be returned to us — if so, we’ll provide instructions and cover return shipping costs.

Non-Returnable Items

Please note that the following items are non-returnable and non-refundable:

  • Custom or personalized orders

  • Earrings (for hygiene reasons)

  • Sale or discounted items

  • Items damaged due to misuse, accidents, or normal wear

Cancellations

We do not accept cancellations once an order has been placed, as work often begins immediately. Please double-check all order details before confirming your purchase.

Contact Us

If you have questions or concerns, we’re here to help. Please reach out to us at [your email address] and we’ll do our best to assist you.

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